Questions for the Arrangement Conference
The following Power Questions are proven to get client
families talking. This means that you, the arranger, must now listen to them. By
listening, you will acquire valuable information as to how the family thinks and
feels. You may learn how you can be of real service to them and with your
creativity, make this planning and farewell process a memorable experience for
them. For sure, they will remember that you did not ďsellĒ them, but served
them. For maximum effectiveness, prepare one, two or three of these questions in
advance of meeting with the family.
- Help me understand more about what you said.
- When you reflect on the accomplishments of your
(father, mother, etc.) what would you like the rest of the family and your
- Share with me other experiences you have had in
planning a funeral, a burial, cremation or a memorial celebration?
- What is the most memorable thing you remember from any
funeral you have attended?
- Tell me, how familiar are you with cremation (or
- If you could create the type of farewell that reflects
how your (father, mother, etc.) lived, describe it to me.
- What did your (father, mother, etc.) like most about
- What is your (fatherís, motherís, etc.) favorite
restaurant? Food? Beverage?
- How do you see your family and friends reacting
without having any opportunity to say goodbye (to your father, mother,
- Share with me some thoughts that come to mind when you
think of your (father, mother, etc.)?
- What are some things about pre-planning that make you
uncomfortable, hesitant or uncertain about following through?
- Describe for me what you would consider to be the
perfect way to handle your (fatherís, motherís, etc.) cremated remains?
- What are your thoughts about placing the ashes in a
natural, outdoor setting?
- Describe some of the attributes you look for from your
funeral director or the funeral home that you choose?
- Tell me the experience you would like your family and
friends to have from attending the life celebration?
- Share with me some of things that made your (father,
mother, etc.) laugh? Cry?
- Help me understand how important it would be to you to
have all of this (the arrangements or pre-need) taken care of the way you
want it to be?
- So I provide proper information, what do you plan on
doing with urn?
- How important would it be to the family to have your
(fatherís, motherís etc.) cremated remains in multiple sites or with
- Tell me, how open are you to suggestions?
- Share with me your thoughts about having a private
time to say goodbye.
- It would be helpful if you could tell me more about
- How familiar are you with the professional care we
provide to deceased persons?
- Share with me how familiar you are about the cremation
(burial, shipment) process?