Kubasak Line: Jan. 15, 2010

“I never wear a watch because I know it’s now – and now is when you should do it.”
– Steve Mariucci, 49ers coach

It’s the start of a New Year and time to reflect on last year’s accomplishments, admit to shortcomings and renew your spirit for 2010. Sometimes traditional thinking and activities stifle success. It’s OK to break away from tradition, but above all, don’t let “knowing” prevent you from “doing.” Doing leads to improved performance and business revenues.

Here are some personal questions to challenge your thinking and stimulate your “doing.” [Read more…]

Kubasak Line: Dec. 22, 2009

“If you continue doing what you’ve always done, you’ll continue getting what you’ve always gotten.”

Welcome to Price Shopper Secrets…the only program of its kind that is laser-focused exclusively for funeral professionals.

The above quote reflects what most funeral directors get when dealing with price shoppers. To get more of these calls – and not your competitor – you must be willing to do things a little differently – see the price shopper differently – understand what the price shopper is really after (hint: it’s not always lowest price) – and stop handling shoppers like your competitor does. Be different – not coming across as an order-taker or simple “price-quoter” on the phone.

That’s why I developed the Price Shopper’s Secret program – a program for funeral service professionals, arrangers and employees who answer telephones at funeral homes. [Read more…]

Professional Cremation Arrangements: PIMS

April 15-16, 2008

Professional Cremation Arrangements: Integrating Creativity, Value & Understanding
This is Mike’s “signature” training program and is personally taught by Mike.

THIS IS THE SEMINAR YOU DO NOT WANT YOUR COMPETITOR TO ATTEND!

You will learn proven methods of dealing with cremation consumers and how to
maximize opportunity when performing cremation services. Those in attendance
will leave the seminar no longer an order taker!

Sponsored by: Pittsburgh Institute of Mortuary Science

For information and registration: Ginny – 800-933-5808 or 412-362-1684.

ATTENDANCE LIMITED TO 40 PERSONS…DON’T DELAY !!!

Identification, Inspection & Documentation – Three Areas of Risk

March 26-29, 2008

Int’l Cemetery, Cremation & Funeral Association
Annual Convention, San Diego, CA
Identification, Inspection & Documentation – Three Areas of Risk

Presented on March 29 and a special book-signing session will follow for Mike’s new book: Traversing the Minefield

Professional Cremation Arrangements: Bozeman, MT

January 10-12, 2008

Montana & Wyoming FD Asso.
Bozeman, MT

Professional Cremation Arrangements:
Integrating Creativity, Value & Understanding

THE SEMINAR YOU DON’T WANT YOUR COMPETITOR TO ATTEND!

Call: 406-449-7244 for info/registration

Note: Seating limited