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TIP:
To print out this page without losing any text change your
page orientation to "Landscape". You will find this setting in your
printers properties page. From: Mike Kubasak Changing "NO" to "KNOW" It’s good when clients ask questions and even raise objections, but how about when they say NO? My Uncle Lou, a great salesman, told me that when prospects tell him "no," he interpreted this to mean that his clients did not "know" enough to make the right decision. Even after telling you "no," many clients will make new decisions based on additional information. Hearing "no" can mean you haven’t finished your job. Step back, provide information that is needed. They may now "know" enough to make a new and favorable decision.
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