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TIP:
To print out this page without losing any text change your
page orientation to "Landscape". You will find this setting in your
printers properties page. From: Mike Kubasak To see what people really value, watch when they put their money where their mouths are. Watch how they tip. Repeated studies of restaurant guests show that people do not tip any more for efficient and prompt serve than they do for flawed and slow service. Instead, people tip more when the waitperson makes them feel good. If the person very briefly touches the guest, for example, the guest typically tips more. A warm smile, friendly demeanor, a "Hello again, it’s good to see you," also usually results in a bigger tip. We pay more for those "trivial" gestures because...well, they are not trivial! They are what we value in a service. People value – and pay more for – the way you make them feel. People buy feelings. So often, that is the difference. Not superior competence. Not more years of experience. Just something tiny, like the feeling you give people.
Feel free to forward the Kubasak Line to a colleague or friend. Kubasak Associates is the premiere expert in enhanced services for funeral professionals. We provide: individual coaching, workshops, presentations and consulting services. For additional information or to order publications, tapes, reprints, or books, go to: www.Kubasak.com Back issues of Kubasak Line are available at www.Kubasak.com! If you do not wish to receive the Kubasak Line, reply with “remove” and I will personally remove your email address. |
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